Refund policy

Returns and Exchanges

Every piece at Flair by Arsh is made to order specifically for you. Because of this, our returns and exchanges work differently depending on the situation. Please see which section applies to you below. All requests must be made within 7 days of delivery.

1. Change of Mind

Because each item is made to order, we are not able to accept a return, refund, or exchange for a simple change of mind. Please check sizing and details carefully before ordering.

2. Size Exchange

If an item does not fit, you can exchange it for a different size within 7 days of delivery. The item must be unworn, unwashed, and in original condition with tags attached. You are responsible for the shipping cost of sending the item back to us.

3. Wrong Item Received

If you received a different item than what you ordered, contact us within 7 days of delivery. We will arrange a replacement or a full refund, whichever you prefer, and we cover the return shipping cost.

4. Defective Item

If your item arrives with a defect, contact us within 7 days of delivery. We will arrange a replacement or a full refund, whichever you prefer, and we cover the return shipping cost.

5. Sale Items

Items purchased on sale are final and cannot be returned, refunded, or exchanged, unless the item is wrong or defective.

Order Changes and Cancellations

Cash on Delivery orders can be cancelled before we confirm the order with you. Once the order is confirmed and production has begun, it can no longer be cancelled.

For prepaid orders, contact us as soon as possible if you need to cancel. Whether it can be cancelled depends on the status of your payment and production.

How to Request a Size Exchange, Replacement, or Refund

Contact us at arshofficial909@gmail.com or WhatsApp at 0307-5523550 within 7 days of delivery, and we will walk you through the next steps.

Refund Timeline

Once we receive and inspect a returned item, approved refunds are processed within 5 to 7 business days, to your original payment method where possible or by bank transfer for Cash on Delivery orders.